Complaints Policy

Last updated: October 2026

We want every homeowner who reaches Evewash Heating & Air to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to raise a complaint and what comes next. It is a general template, not legal advice.

What You Can Tell Us About

You are welcome to contact us about:

• Your experience when you called or contacted Evewash Heating & Air
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The behavior of a provider we connected you with

When the Problem Is a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, pricing, equipment, warranties, work and customer service. If you are unhappy with work done in your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback helps us keep our network honest, and providers who often fall short of what we expect may be removed. Please know that Evewash Heating & Air cannot settle contract disputes, handle warranty claims, refund a provider's work, or make decisions for a provider.

How to Send a Complaint

Email contact@evewash.garden and include:

• Your name and the preferred way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may mean contacting the provider. Then we will write back with what we found and any steps we are taking.

If You Are Still Unhappy

You can reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about HVAC contractors, your state's contractor or mechanical licensing board may be able to help too.

Contact

Email: contact@evewash.garden